Yes, each bed is made to order in Britain once confirmed.

Orders may be cancelled within 24 hours if production has not started. After this, cancellations are notpossible.

Yes, bespoke requests (non-standard headboard heights, fabrics, dimensions) are available butnon-refundable once confirmed.

Yes, swatches are available to view fabrics before ordering.

Minor variations in tone/texture can occur between batches or screens.

UK mainland (free). Ireland (£100 surcharge).

Standard 7–10 working days; bespoke up to 2 weeks.

Yes, £50. If unsafe or impossible, the fee is refunded and delivery is to the nearest safe point.

£30 fee for first rebooking, £50 for second.

Major debit/credit cards and secure online payments.

Yes, through approved third-party providers, subject to status. Finance agreements are separate from LussoLiving orders.

Beds are non-refundable once production has started. Verified faults/damages may be repaired, replaced, orrefunded.

For hygiene reasons, mattresses are non-refundable once unsealed. If unopened and in originalpackaging, they may be returned within 7 days.

Report within 24 hours with photos for resolution.

Yes. A dedicated Care Kit will also be available soon.

For further questions, contact our Customer Care team at enquiries@lussoliving.uk.